As all the products are handcrafted, any small variation in uniformity, color, and finish is not a defect. It only adds to the beauty and authenticity of the craft.
We do not accept return/exchange in such cases.
Unfortunately, we do not accept refunds. The product has to be exchanged with the other product from Keiyura.
Return or Exchange will only be accepted if the order is damaged in transit or you have received the incorrect product for that please take a photograph as soon as you open the packaging.
Notify us with an image of the product has received to hello@keiyura.com within 2 days of receiving it.
After analyzing the issue our team will send you the confirmation mail or message regarding the same.
