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Return and Exchange Policy

Return and Exchange Policy

  • As all the products are handcrafted, any small variation in uniformity, color, and finish is not a defect. It only adds to the beauty and authenticity of the craft.
  • We do not accept return/exchange in such cases.
  • Unfortunately, we do not accept refunds. The product has to be exchanged with the other product from Keiyura.
  • Return or Exchange will only be accepted if the order is damaged in transit or you have received the incorrect product for that please take a photograph as soon as you open the packaging.
  • Notify us with an image of the product has received to hello@keiyura.com within 2 days of receiving it.
  • After analyzing the issue our team will send you the confirmation mail or message regarding the same.
  • For any further query, pls write to hello@keiyura.com